Function brief

    The Tally Department is the primary operating section in the customer service activities.The Tally Department has two subordinates--the Customer Service Department (CSD) and the Tally Operation Department (TOD).The CSD is responsible for gathering customer's data, drawing up the <CUSTOMER SERVICE OPERATION GUIDEBOOK> (in brief OPERATION GUIDEBOOK below) according to the request in the contract signed by the Commercial Department and clients, following up and fulfilling the tally services, building up a stable communication channel with clients, collecting the client's opinion and satisfying their reasonable request.The TOD is responsible for assigning qualified tallymen based on the terminal's working plan and fulfilling the tally service on time, guaranteeing both quality and quantity according to the <OPERATION GUIDEBOOK> issued by the CSD.
    The tally department provides high-quality services to all costumers as below:

A. Providing tally service for shipping cargo and containers
    Our tally certification, which has the legal effect for the quantity of cargo and authentication of the damage, relates to the economic benefits of the ship company, consignee/consignor and entrusting party and will effectually protect the legal rights of them.
<Tally Sheet> is an original counting record made by tallyman.
<Tally Sheet For Containers> is an original counting record made by tallyman for container.
<On-The-Spot Record> is an original certificate recording the abnormality of the cargo and the spot.
<Daily Report> is a list for the chief tally to notify the progress of the loading/ unloading cargo to the ship.
<Overlanded/Shortlanded Cargo List> is a document to certificate the over/short of import cargo.
<Damaged Cargo List> is a document to certificate the original damage of import cargo.
<Outturn List For Containers> is a document to certificate the over/short and damage of container.
<Tally Certificate>is a certificate of the entrusted party's confirmation, which is a basis for our company to settle accounts with shipping company or its agents.

B. Providing certification in written form for client
    The Tally Department provides services to all clients sincerely, replying to the enquiry of import and export business data and providing certification for customer based on original data.
√ Provide the quantity certification of the import and export cargo
√ Provide the quantity certification of the shut-out cargo
√ Provide certification of cargo over/short-landed and damaged
√ Provide certification of bulk cargo draft surveying
√ Provide certification of oil in liquid measuring
√ Provide damage certification of cargo or container body
√ Provide certification of cargo measuring

C. EDI service
    The Tally Department can supply customer with tally information on request, which is incomparable for its complete and accurate advantage. The information sharing helps client improve the competition ability. We can provide Electronic Data Information exchanging services as follows:
 Report on container overlanded, report on container shortlanded and report on container damaging
Report on the quantity of container loaded, report on stowage plan of container ship and report on container seals
Detailed list of container and cargo
Provide information of the quantity, over/short-landing and damaging of container loaded and unloaded at various terminals for various ship companies or liners, which can make client be well acknowledged of related information accurately.

Service procedure

A. Signing the contract
☆ Supposed the client has any special request while signing the contract, the Commercial Department will communicate with the Tally Department as soon as possible.
☆ After receiving the client's request, the Customer Service Department will reply and hand in <OPERATION GUIDEBOOK > to the Commercial Department in time.

B. After signing the contract
☆ After receiving the customer's service demand from the Commercial Department together with the account bill and the request of transmission from the Financial Department, the Customer Service Department will inform the Operation Department to carry them out immediately. Meanwhile, build up a connecting channel between the client and the Customer Service Department and also the Operation Department, notify the linkman and the telephone in letterform.
☆ After signing the contract, the Customer Service Department should immediately establish a customer service archives and a project for visiting, collection and feedback of opinion.
☆ After receiving the <OPERATION GUIDEBOOK>, the Operation Department will organize related personnel to carry out at once, and keep in touch with the customer and the terminal operation department to learn the vessel's exact berthing position and working time.

C. Tally work and service
☆ The subordinate office arranges working shifts after receiving the terminal's work plan on the client's vessel and assign the right tallyman at the right time. Meanwhile ask the chief tally and the tallymen to start working according to the <OPERATION GUIDEBOOK>.
☆ The office director and the operation clerk should strictly supervise chief tally and tallymen to work on spot right according to the <OPERATION GUIDEBOOK>.
☆ After tally service completed, the office director and the operation clerk should audit the documents made by the chief tally and the tallymen, and then hand in to the parties concerned according to the requirement of <OPERATION GUIDEBOOK>.
☆ The operation clerk of the Customer Service Department should carry out an active examination during and after the work on the process and quality of the tally service if possible.
☆ The Customer Service Department clerk should work well on auditing, collecting, statistics and analyzing of tally result, communicate with the client on problem occurred, and ask for opinion, so as to perfect the <OPERATION GUIDEBOOK> and improve service quality.

D. Follow-up service
☆ The Customer Service Department should work well on document delivery for the client, the Commercial Department and the Financial Department. In two working days after tally service completed, tally documents, accounting bills and electronic data should be sent out to related company and the department. Any special situation must be reported in time with reasonable explanation.
☆ The Customer Service Department continuously makes up for the client's achieves and service items based on the statistic data provided by departments and the company, combing with the request of customer service and spot operation,.
☆ The Customer Service Department set down customer-visiting plans every early month on the basis of actual circumstance. According to this plan, the department communicates with the related client's section for opinion on time. By this way, we can continuously promote and perfect our work to provide quality service better and more entirely.