|
Service Commitment
Service
commitment of the Commerce Department |
1. Enhance communicating and contacting with client and establish
a friendly and trustful relationship and business circumstance.
2. Fulfill various tally business entrusted by the client according
to the stipulation in the contract.
3. Deliver client¡¯s special requests to the Tally Department in time.
4. Sincerely respond to the client¡¯s complaint with a satisfying reply
and try to reduce such incident.
The Commercial Department contact telephone:
Manager: John Ma: 26685789 26678130
13008874470
|
Service
commitment of the Financial Department |
For the sake of account clearing on time, accurately and conveniently,
we cautiously promise: 
1. Unless incident, the tally fee bill will be sent to the client
by a person assigned from the Financial Department one week after
the vessel leaves the harbor.
2. Client that settles account monthly will receive tally fee bill
before 10th every month.
3. Any bill returned for problem will be quickly responded to. We
will find out the matter, give a patient and careful reply.
4. It¡¯ll take less than thirty-six hours to modify a bill.
The Financial Department contact telephone:
Manger: Anqing Zhu: 26689705 26678525 13922835453
|
Service
commitment of the Tally Department |
A. Assign qualified tallyman according to the client¡¯s request
 After
the client¡¯s vessel berthing, get on board at the first hour to
obtain the stowage and working situation.
Assign
tallymen to every gang according to the instruction. Tallymen must
arrive at the appointed position on time and leave after workers
stop working.
Stick
to the tally post all around-the-clock strictly complied with the
<CUSTOMER SERVICE OPERATION GUIDEBOOK>.
Chief
tally should finish the procedure of countersign in one hour after
tally work completing.
B. Fulfill the entrusted tally business excellently and efficiently.
Before
working, determine various projects according to the service items,
which can satisfy the requirement of various clients.
During
working, appoint supervisor to inspect the spot and the whole process
according to the <CUSTOMER
SERVICE OPERATION GUIDEBOOK>.
After
tally work completed, a personnel assigned will examine all the
tally sheets according to the <DOCUMENT EXAMINATION PROCEDURE>
to ensure that they are canonical and accurate.
Deliver
related tally files to the client on request in time and undertake
the responsibility for them.
C. Regard the client¡¯s demand as our goals to achieve forever.
Periodically
visit the client for opinion in order to improve our service quality.
Always
keep in mind to guarder a pass for the client and protect client¡¯s
proper rights.
Enrich
the connotation of tally work, do market research and increase new
service items endlessly.
The Tally Department contact telephone:
Manger: Zhengguang Li: 26691246 13902927601
FAX.£º26694971 E-mail£ºlizg@chinamerchants-logistics.com
|
